Support Engineer

amazon

Chennai,tamil nadu

Job Description

About the job

DESCRIPTION

Job summary
Ever wondered how Amazon offers the Earths biggest selection and still manages to offer lower prices every day to our customers? Our consumer business teams work with a massive array of selling partners and business financial performance metrics to expand selection and drive costs lower. Given the rapid growth of our business, this requires our category leaders, financial analysts, account managers, site merchandisers and vendor managers to quickly analyze vendors, merchants, categories and brands, diving deep into data showing business efficiency down to the unit sale level. The technology that enables this has huge visibility and impact and is critical to Amazons continued profitability and growth.

*Innovation*
Were working on the future. If you are seeking an environment where you can drive innovation. If you want to apply state-of-the-art software technologies to solve real world problems. If you want the satisfaction of providing visible benefit to end-users in an iterative fast paced environment, this is your opportunity. The responsibilities of this role will be key in paving the future of Amazon Consumer and transforming how we do business.

Key job responsibilities:-

• Dive Deep into customer issues, troubleshooting, diagnosing, and resolving problems across various data/dataset requests
• Provide support and resolve the incoming ticket requests from WW users, including extensive troubleshooting data requests.
• Ensure compliance per the data policies and security controls
• Redshift cluster health maintenance
• Develop runbooks, or build tools, used by our team or other Support Engineers or our customers, to aid operations and maintenance
• Identify customer pain points, raising concerns with engineering, to implement support improvement opportunities
• Track/follow-up project requests with users, engineering teams to closure

BASIC QUALIFICATIONS

• Bachelor’s degree or higher in an analytical area such as Computer Science, Physics, Mathematics, Statistics, Engineering or similar.
•  5+ years of development or technical support experience.
•  Strong understanding of support processes – SLA, handling tickets, monitoring, processes and metrics. Ability to handle high impact incidents, perform root cause analysis and drive to logical closure.
• Experience in Perl/Python/shell scripts and building QuickSight dashboards
• Experience working with Redshift and ETL, and ability to write advance SQL queries

PREFERRED QUALIFICATIONS

•  2+ years Professional experience in Data Engineering and Business Intelligence
• 2+ years in with Advanced SQL (analytical functions), ETL, Data Warehousing.
•  Strong knowledge of data warehousing concepts, including data warehouse technical architectures, infrastructure components, ETL/ ELT and reporting/analytic tools and environments and performance tuning
• Advanced data analysis skills
•  Experience in development (as a developer) would be a plus