Senior Data Analyst - Product Analytics

Freshworks

Chennai,Tamil Nadu

Job Description

About the job

About the job

Company Description

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. More than 50,000 companies use Freshworks SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world.

Freshworks has received numerous accolades ranking #16 on the prestigious Forbes Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.

Job Description

Working as a part of Product Analytics, the role requires you to work closely with senior leadership, product, and customer-facing functions, for helping them make data-driven decisions.

Responsibilities

• Influencing business decision making by providing quantitative/qualitative data analysis, which brings out insights and trends pertaining to business performance.
• Utilize strong database skills to work with large, complex data sets to extract insights.
• Filter and cleanse unstructured (or ambiguous) data into usable data sets that can be analyzed to extract insights and improve business processes.
• Using advanced analytics and metrics to improve processes and provide data-driven forecasts of potential costs, revenues, and risks of business initiatives.
• Communicating findings to stakeholders and taking initiatives for improving business performance.
• Ensure that data and analysis is presented in a format that is appropriate for a varied audience using data visualization, dashboards, or other methods.
• Collaborate with cross-functional team members to come up with actionable, high-impact insights across product lines and functions.
  
  

Qualifications

• Education and experience: Bachelors or Masters in a quantitative field (such as Engineering, Statistics, Math, Economics, or Computer Science with Modeling/Data Science), preferably with work experience of over 2 - 4 years.
• A passion in helping organizations understand how to solve problems through analytics.
• Ability to manage simultaneous tasks in a fast-paced, technology-oriented environment.
• Prior project experience in one or more of the following areas are preferred, but not absolutely required.
• Sound statistical knowledge in standard techniques: Logistic Regression, Classification models, Cluster Analysis, Neural Networks, Random Forests, Ensembles, Experimental Design, etc.
• Familiarity with database technologies and tools (SQL/R/Python etc.), data transformation and processing. Work experience with real data for customer insights, business and market analysis will be advantageous.
• Experience with a visualization tool such as Tableau, Power BI, Sisense, etc.
• Experience with text analytics, data mining and social media analytics is an added advantage.
  
  

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.