Qualitative UX Researcher

Google

Bangalore,India

Job Description

About the job

Minimum qualifications:

·      Bachelors degree or equivalent practical experience.

·      6 years of experience within UX, Human-Computer Interaction, applied research, and/or product research and development.

·      Experience with research design utilizing various methods including usability studies, contextual inquiry, and surveys, etc.

·      Experience in a usability or generative setting.

Preferred qualifications:

·      Experience conducting in-depth-interviews, contextual field visits, usability studies either live or remote (e.g., Userzoom, Usertesting.com, etc.).

·      Experience and interest in building consumer products.

·      Understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process.

·      Proficiency in communicating user research findings with cross-functional partners to drive impact and product strategy.

·      Ability to distill findings into concise impactful insights.

·      Interest in product development and connecting research findings with new product ideas.

About the job

At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." User Experience Researchers (UXRs) make this possible.

Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the needs, attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses.

As a User Experience Researcher (UXR), you’ll help your team of UXers, product managers, and engineers understand user needs. You’ll work with stakeholders across functions and levels and have impact at all stages of product development. You’ll play a critical role in creating useful, usable, and delightful products. You’ll explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis.

The UXR community at Google is unique and will help you do your best work. You’ll have the opportunity to work with and learn from UXRs across Google through regular meetups, mentor programs, and access to internal research tools.

User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love. We strive to learn and understand our users’ needs, behaviors, and emotions to gather insights that inform product strategy and design. Our UX teams include designers, researchers, content strategists, and engineers who are passionate about quality, usability, and simplicity. We work on collaborative teams to solve complex challenges and craft experiences that highlight our products’ unique capabilities and personalities. Our work touches billions while exemplifying a key principle that is core to Google’s philosophy: “Focus on the user and all else will follow.”

Responsibilities

·      Conduct research to strategize across the development cycle.

·      Partner closely with the PMs, UX designers, and Engineers to understand user and business needs and develop products.

·      Apply a diverse set of methodologies (e.g., usability evaluations, interviews, focus groups, field and lab studies, diary study and surveys) with a solid understanding of their strengths/limitations.

·      Apply users needs through delivering engaging and clear insights and actionable recommendations to the team.