Senior Associate – Business Analyst

Sutherland

Hyderabad,Telangana, India

Job Description

About the job

Company Description

We make digital 𝐡𝐮𝐦𝐚𝐧™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman. https://www.sutherlandglobal.com/

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Job Description

Sutherland is seeking an attentive and Technical knowledge person to join us as a Sr Associate – Business Analyst to be responsible for IT developments and Reporting deliverables to Service Delivery. We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Responsibilities

• Keep management updated: Relay vital information in the form of timely and accurate reports
• Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
• Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback to CSRs
• Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
• Take the lead: Monitor calls/chats/e-mails as per defined sample plan and targets; report out any ZT cases and take necessary action; perform RCA and take corrective actions for defects identified during monitoring; drive quality awareness and improvement initiatives across program

Qualifications

To succeed in this position, you must:

• Education: Any Graduate BTech/BE/MCA
• Experience: Minimum 2+ years
• Shift Timings - 3:00 PM to 12:00 AM IST (* based on business requirement need to support client)
• Working Location: Sutherland Lanco Office , Hyderabad
• Relocation: No, this position will not cover relocation expenses
• Travel: Yes (based on business requirement)
• Local Preferred: Yes
• Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
• Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

Additional Information

Responsibilities:

• SQL Work Experience
• Analyze existing SQL queries for performance improvements
• Visualization tools (Tableau, PowerBI)
• Plan, coordinate, develop and support ETL processes including architecting table structure, building ETL process, documentation, and long-term preparedness.
• Develop procedures and scripts for data migration
• Provide timely scheduled management reporting
• Develop cross validation rules to ensure mapping accuracy.
• Should have experience in understanding of client business model
• Should have the knowledge of Use Case Model, Use Cases
• Should have expertise in understanding client requirement and documenting it
• Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
• Development of high-quality database solutions
• Develop, implement and optimize stored procedures and functions using T-SQL
• Review and interpret ongoing business report requirements
• Research required data
• Build appropriate and useful reporting deliverables
• SQL Work Experience
• Analyze existing SQL queries for performance improvements
• Optional - Visualization tools (Tableau, PowerBI)
• Plan, coordinate, develop and support ETL processes including architecting table structure, building ETL process, documentation, and long-term preparedness.
• Develop procedures and scripts for data migration
• Provide timely scheduled management reporting
• Develop cross validation rules to ensure mapping accuracy.
• Data Warehousing experience is preferred.
• Proficient in MS Office