Business Analyst

Tata Consultancy Services

Hyderabad,Telangana, India

Job Description

About the job

Role: Business Analyst (Salesforce)

Job Locations : Delhi NCR/Banglore/Hyderabad/Mumbai

Experience Requirement: 5+ years

Responsibilities:-

• Triaging cases & providing resolution to business users.
• Sending business communications.
• Understanding the technical issues and translating/documenting them to business language to ensure that business user fully understands the action being taken on the case throughout case life cycle.
• Adhere to ISO process documents for both communication and handling of incidents.
• Participate in software release related UATs.
• Monitor incident Backlog and and take action to keep the backlog within specified limits.
• Provide Epage support during weekends & Holidays.

Must have:-

Experience in at least one of the following:-

• Salesforce case management
• Salesforce certification in one of the following:-

a) Administrator

b) Service Cloud consultant

c) Field Service Lightning Consultant

• Excellent written and verbal communication skills.
• Good analytical ability and problem solving skills.

Method to Apply:

Share updated CV with below required details at [email protected]

• EP number if already registered in iBegin portal/ Registered email id if don’t remember EP number:
• Full Name:
• Email ID:
• Contact number:
• Total experience:
• Current Payroll company:
• Current location:
• Preferred Job Locations:
• Notice period( Please specify LWD if serving notice) :
• CTC:
• Expected CTC:
• Offers in hand(with salary details):
• Please specify if any gap in between education and employment:
• Highest Fulltime education:
• University/institute name of Highest education:

Note:

• EX-TCS(Fulltime employee) cannot not be eligible for rehire.
• Candidates with less than 5 years of experience will not be considered.