Senior Business Analyst

Sapiens

Bangalore,India

Job Description

About the job

About Us

Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with a growing presence in the financial services sector. We offer integrated core software solutions and business services, and a full digital suite for the property and casualty/general insurance; life, pension, and annuities; and reinsurance markets. Sapiens also services the workers’ compensation and financial and compliance markets.

Our portfolio includes policy administration, billing, and claims; underwriting, illustration and electronic application; reinsurance and decision management software. Sapiens’ digital platform features customer and agent portals, and a business intelligence platform. With a 30-year track record of delivering to more than 600 organizations, Sapiens’ team of over 4,000 employees operates through our fully-owned subsidiaries in North America, the United Kingdom, EMEA, and Asia Pacific. For more information: www.sapiens.com.
Sapiens P&C

The Sapiens Platform for Property & Casualty (P&C) offers a comprehensive suite for policy, billing and claims for all P&C insurance lines, and a comprehensive reinsurance solution enabling insurers to manage the entire range of reinsurance contracts and activities for all lines of business. A complete and affordable business intelligence solution, with over 100 pre-configured reports, dashboards, scorecards, ad-hoc reporting and hundreds of analytics, customer and agent portals, is included in the platform, as well as Sapiens cloud-based DigitalSuite for P&C, which offers an end-to-end, holistic and seamless digital experience for agents, customers, brokers, customer groups and third-party service providers.
For more information about Sapiens Property & Casualty (P&C): https://www.sapiens.com/solutions-categories/property-casualty/
 

Business Analysis Activities:

• Enhancements Analysis – Until the level of technical design stage. Bring it to price ability stage. It includes working with both customers and coordinated with the R&D Development Manager and TLs.
• Write new requirements / User Stories / solution design documents, for new functionalities (New features, CRs, Product Improvements etc.). This will usually (but not necessarily) be done after a communication session with the customers.
• Customer business knowledge – will be part of each new functionality implementation
• Review and assist TW to update existing documents (Sapiens RI Product books, Training Material, Project Implementation relevant documentation, report & interface definitions) so they reflect the latest requirements approved by customers. This task will be on-going with specific milestones set in agreement with customers and will get full TW support.

Implementation Engineer Activities:

• Implementation development Analysis – Until the level of technical design stage. It includes working with both customers and coordinated with the R&D Development Manager and TLs.
• Answer all questions regarding system setup & configuration. These questions may come from the customer or from the development / QA team.
• Be the first line of support in all aspects of system setup. Escalate issues to R&D when needed.
• Perform Application Management Trainings (Super User & Workflow) for customers authorized users.
• Be more aware of implementation activities as an additional charged service rather than support service. As a BA we expect you to be more sensitive to commercial issues; you are requested to get our awareness in cases where a support service is actually additional service and can be charged or can bring more business. So on one hand to be very service oriented but on the other with eye and mind open to commercial aspects as well.

Quality Assurance & Testing Activities

• Knowledge focal point for QA team
• Train the QA team with the business processes of customers.
• Explain the different Technical Documents / Reports to the QA team – when they are used? For what purpose? Etc.
• Review User Stories’ test scenarios from customers with the intention of explaining the business scenarios / processes behind it to the testers.
• Write test scenarios and provide examples for further test cases prep of the QA team.
• Review QA Test Cases - In the long run you should be the focal point of knowledge regarding customer’s business processes. As such you should have the capabilities to review and comment on QA Test Cases (TC) while testing system and customer’s business processes.
• Participate / review some of the system testing and analyze internal incidents before releases to customers. The goal of the testing activities will be to simulate the way customers will test / use the system.

First Level Support Activities:

• Incident Analysis – Assist RI Customer Support representatives (RI-CSR) with analyzing whether an incident is a defect, CR or Consulting Task.
• Assist RI-CSR with analyzing and reproducing defects reported by customers.
• Assist RI-CSR with Initial First Response to the customer (See SLAs) – setup solutions, workaround solutions etc’.
• Train the RI-CSRs with knowledge of the specific customer’s application.
• In overall it is being expected from RI BA to be an expert in the system and the customer business (main business, customer working procedures, interfaces etc) and to take more responsibility in terms of decisions and solutions. 
  Experience- Around 5 years’ experience and Re-Insurance industry domain experience is must.